Name of organisation

RBK Welfare Reform Team

Type of organisation



Catherine Njorige

Roland Smith

Sarah Spence

Services Provided

Advice and budgeting financial Support to Council tenants who are in rent arrears and financial difficulty, liaising with Income Officers, setting up standing orders and supporting clients who are unable to fulfil financial obligations.
Support to claim Housing Benefit, Housing Benefit appeals and request of backdating and liaising with Housing Benefit Officers
Support to maximise income by claiming state benefits, school meals, student oyster cards, taxi cards etc.
Application of grants from charities on tenants’ behalf.
Signposting clients to debts free management companies and to apply for DROs etc.

Financial Inclusion Services to Kingston Council tenants.

Responsible for co-ordinating services for those affected by the welfare benefit changes within the Council and ensuring they are joined up with the services being delivered across the voluntary & community sector.